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Scroll down for the answers to the most commonly asked questions.

Warranty

Find the basic principles of your FLYMO warranty outlined here. Full terms and conditions can be found in your operating manual. If you have any additional questions, please feel free to contact our experienced customer service team on 0344 844 4558

Q. What are the terms and conditions of my warranty?

A - All Flymo products are covered for parts and labour for 12 months, providing the fault or defect is found to be a result of faulty manufacture by one of our Authorised Service Agents.

The Flymo Robotic Mower 1200R comes with a two year warranty. All of our warranty periods start from the date of purchase. All claims made against the manufacturer's warranty must be supported by proof of purchase i.e receipt of purchase.

Q. Can you send a motor direct to me under the warranty?

A - No. Our Authorised Service Agents are trained and qualified personnel, who, when repairing the product, carry out electrical safety tests (flash tests). If a qualified person does not fit the part, the warranty will be void.

By sending electrical parts direct to the customer, we cannot ensure that the part will be fitted correctly, and that it will be safe to us.

Q. The service agent has advised that my Flymo product is not covered by warranty.

A - The Authorised Service Agent must have identified tell-tale signs of impact damage such as, chips in the lawnmower blade, sheared bolt or damaged impeller etc. Should you feel the service agent has misdiagnosed the cause of fault you can take the machine for a second opinion.

Q. My guarantee has ended, why should I have to pay for the total cost of the repair when it is a manufacturing fault?

A - Most genuine manufacturing faults will occur very early in the life of the product. Once the warranty is over, it is then the responsibility of the customer to pay for the repair.